# Get notified of incidents and critical alerts

> In Weplanify, each incident notifies the managers of its site; a critical incident also alerts the administrators right away, through a notification.

- Product: Weplanify (https://weplanify.io)
- Section: Forms & requests
- Web page: https://weplanify.io/docs/formulaires.incidents.alertes?lang=en
- Other language: https://weplanify.io/docs/formulaires.incidents.alertes.md
- Last updated: 2026-10-10

In Weplanify, a new incident notifies the managers of its site: the employees whose **Supervised sites** include that site. If there are none, the administrators are notified. A **Critical** incident notifies both, right away.

![The notifications: a critical incident at the Chantier Résidence Horizon site, then a new incident at the Agence Thiès site, with the reporter and the start of the text](https://firebasestorage.googleapis.com/v0/b/weplanify/o/docs%2Fformulaires%2Fmaj-2026-10-10%2Fin-notif-c494c797.webp?alt=media&token=bace340b-3cfd-47e4-a534-d99dda065df3)

## Steps

1. Name the managers of each site: on the employee's record, tick **Attendance manager** in **Position and organization** and choose their **Supervised sites**. They then have **Requests → Incidents** in their menu.
2. A critical incident sends the **Critical incident** notification to the phone and to the Weplanify bell, with the site, the reporter and the start of the text.
3. Click the notification: the incident opens, with a red banner as long as nobody has taken charge of it.
4. Click **Take charge**, or assign it from the ⋯ button, so the reporter knows someone is handling it.

![A New and Critical incident: the red banner saying nobody has taken charge of it yet, the Take charge button and the menu of the other actions open on Resolve, Assign to… and Close without action](https://firebasestorage.googleapis.com/v0/b/weplanify/o/docs%2Fformulaires%2Fmaj-2026-10-10%2Fin-critique-5f0b282f.webp?alt=media&token=292bbe8b-e486-4ca9-ad72-db7da66bd425)

## Good to know

- An incident set to **Critical** later, with **Edit**, triggers the same alert if it is still open.
- The reporter is told when their incident is taken in charge, assigned, resolved (with the note), closed without action (with the reason) or reopened.
- The person an incident is assigned to receives the **An incident is assigned to you** notification; if they are not a manager, they find it in the **Assigned to me** tab of **Requests → Incidents**.
- The **Critical open** indicator of the [Incidents screen](https://weplanify.io/docs/formulaires.incidents.ecran?lang=en) counts those still to handle.

## Related guides

- [Filter and export the incident list](https://weplanify.io/docs/formulaires.incidents.ecran?lang=en) — In Weplanify, the Incidents screen shows open and most serious incidents first, with its indicators, its filters by site or by date and an Excel export.
- [Report and follow up incidents in the field](https://weplanify.io/docs/formulaires.incidents?lang=en) — In Weplanify, an incident is reported in a few seconds and warns the site manager, who takes charge of it and then resolves it with a short note.
- [Report an incident from the web](https://weplanify.io/docs/formulaires.incidents.signaler?lang=en) — In Weplanify, report an incident from your computer: what happened, the severity, the site and photos. The site manager is told right away, with no delay.
- [Take charge of an incident or assign it](https://weplanify.io/docs/formulaires.incidents.prendre-en-charge?lang=en) — In Weplanify, a manager takes charge of an incident or assigns it to an employee, corrects its details and talks with the reporter in the follow-up thread.