# Take charge of an incident or assign it

> In Weplanify, a manager takes charge of an incident or assigns it to an employee, corrects its details and talks with the reporter in the follow-up thread.

- Product: Weplanify (https://weplanify.io)
- Section: Forms & requests
- Web page: https://weplanify.io/docs/formulaires.incidents.prendre-en-charge?lang=en
- Other language: https://weplanify.io/docs/formulaires.incidents.prendre-en-charge.md
- Last updated: 2026-10-10

In Weplanify, a **New** incident waits for a manager to handle it. Open it in **Requests → Incidents**: the panel shows what happened, the facts, the photos and the **Follow-up and discussion** thread.

![An incident Taken in charge: the banner Taken in charge by Awa Ndiaye, the description, the person involved, the follow-up thread with three messages, then at the bottom the Resolve button and the button for the other actions](https://firebasestorage.googleapis.com/v0/b/weplanify/o/docs%2Fformulaires%2Fmaj-2026-10-10%2Fin-panneau-5825c980.webp?alt=media&token=7c531f64-6e8d-4437-9cbd-c2ca5b6ac106)

## Steps

1. Click **Take charge** to handle it yourself: the incident becomes **Taken in charge** in your name and the reporter is told.
2. To give it to someone else, click the ⋯ button (**More actions**) at the bottom of the panel, then **Assign to…** (or **Assign to someone else**); choose an employee, then **Assign**. They are told and can resolve it; if they are not a manager, they find it in **Requests → Incidents**, **Assigned to me** tab.
3. Type in **Write a message…** and send, or press Ctrl + Enter, to ask a question or say where things stand.
4. If the severity, category, site, time or people involved are wrong, click **Edit**, correct them, then **Save**. The change is written in the thread.

![The Assign the incident window with an employee chosen, then the Cancel and Assign buttons](https://firebasestorage.googleapis.com/v0/b/weplanify/o/docs%2Fformulaires%2Fmaj-2026-10-10%2Fin-confier-e7d6c542.webp?alt=media&token=913cb650-65bb-48ee-9a7d-f8570fbd8512)

## Good to know

- At the bottom of the panel, a single main button: **Take charge** for a New incident, **Resolve** once taken in charge, **Reopen** once finished. The other actions are in the ⋯ button.
- Take charge, assign, edit and close: the administrator, the managers of the incident's site and the reporter's manager. The person the incident is assigned to can resolve it and write.
- A message notifies the reporter, the person in charge and those who already wrote; while nobody has taken charge, it also notifies the site managers.
- Setting an incident to **Critical** with **Edit** triggers the [critical alert](https://weplanify.io/docs/formulaires.incidents.alertes?lang=en).
- Next step: [resolve or close without action](https://weplanify.io/docs/formulaires.incidents.resoudre?lang=en).

## Related guides

- [Get notified of incidents and critical alerts](https://weplanify.io/docs/formulaires.incidents.alertes?lang=en) — In Weplanify, each incident notifies the managers of its site; a critical incident also alerts the administrators right away, through a notification.
- [Resolve, close without action or reopen an incident](https://weplanify.io/docs/formulaires.incidents.resoudre?lang=en) — In Weplanify, an incident ends Resolved, with a note of what was done and a photo, or Closed without action with a reason. It can be reopened at any time.
- [Report and follow up incidents in the field](https://weplanify.io/docs/formulaires.incidents?lang=en) — In Weplanify, an incident is reported in a few seconds and warns the site manager, who takes charge of it and then resolves it with a short note.
- [Report and follow an incident on mobile](https://weplanify.io/docs/application-mobile.incidents?lang=en) — In Weplanify, the Report button of the app sends an incident in a few seconds; the manager takes charge of it and resolves it from their own phone.
- [Filter and export the incident list](https://weplanify.io/docs/formulaires.incidents.ecran?lang=en) — In Weplanify, the Incidents screen shows open and most serious incidents first, with its indicators, its filters by site or by date and an Excel export.