# Resolve, close without action or reopen an incident

> In Weplanify, an incident ends Resolved, with a note of what was done and a photo, or Closed without action with a reason. It can be reopened at any time.

- Product: Weplanify (https://weplanify.io)
- Section: Forms & requests
- Web page: https://weplanify.io/docs/formulaires.incidents.resoudre?lang=en
- Other language: https://weplanify.io/docs/formulaires.incidents.resoudre.md
- Last updated: 2026-10-10

In Weplanify, an open incident ends in one of two ways: **Resolved**, when the problem is fixed, or **Closed without action**, when there is nothing to do (false alarm, duplicate). The reporter is told in both cases.

![The Resolve the incident window: the What was done note, the optional photo, then Cancel and Resolve](https://firebasestorage.googleapis.com/v0/b/weplanify/o/docs%2Fformulaires%2Fmaj-2026-10-10%2Fin-resoudre-3f1e8bea.webp?alt=media&token=1bf04fb7-5200-40da-a32c-f821019ffbd7)

## Steps

1. Open the incident in **Requests → Incidents** and click **Resolve**, at the bottom of the panel (in the ⋯ button if the incident is still **New**).
2. Write **What was done**: the reporter receives this note. Add a photo with **Add a photo** if needed, then click **Resolve**.
3. To close it with no action, open the ⋯ button and click **Close without action**, write the reason, then confirm with **Close without action**.
4. If the problem comes back, open the finished incident and click **Reopen**: it goes back to **Taken in charge** by the same person, or to **New** if nobody had it.

![A Resolved incident: the banner Resolved by Aminata Ba, the 6 h resolution time, the resolution note, the follow-up thread and the Reopen button](https://firebasestorage.googleapis.com/v0/b/weplanify/o/docs%2Fformulaires%2Fmaj-2026-10-10%2Fin-resolu-e83382d6.webp?alt=media&token=8f31b059-6621-42db-9659-522479e8efc7)

## Good to know

- The resolution note and the reason are required; the photo is optional.
- An incident that is still **New** can be resolved directly: it is then put in your name.
- The panel shows the **Resolution time**, from the report to the resolution; the average is on the [Incidents screen](https://weplanify.io/docs/formulaires.incidents.ecran?lang=en).
- Reopening notifies the reporter and the person in charge.
- Closing and reopening are for managers ([who can do what](https://weplanify.io/docs/formulaires.incidents.prendre-en-charge?lang=en)); the person the incident is assigned to can resolve it, from the **Assigned to me** tab if they are not a manager.

## Related guides

- [Filter and export the incident list](https://weplanify.io/docs/formulaires.incidents.ecran?lang=en) — In Weplanify, the Incidents screen shows open and most serious incidents first, with its indicators, its filters by site or by date and an Excel export.
- [Take charge of an incident or assign it](https://weplanify.io/docs/formulaires.incidents.prendre-en-charge?lang=en) — In Weplanify, a manager takes charge of an incident or assigns it to an employee, corrects its details and talks with the reporter in the follow-up thread.
- [Report and follow up incidents in the field](https://weplanify.io/docs/formulaires.incidents?lang=en) — In Weplanify, an incident is reported in a few seconds and warns the site manager, who takes charge of it and then resolves it with a short note.